Certificates are in the post
We have taken the certificates to the post office where they will be processed and sent out to you first class, sign for post. So please remember that if you are not in to collect your certificates from the post person, they will leave you a red card and you will need to take this to your local sorting office (written on the card) along with some proof of your identity to pick them up from the office. If you do not pick them up from the office, the post office will send them back to us but this can take some considerable time, and we will not be able to resend until we have them back from the royal mail. There is a £5 charge for reissuing the certificates.